|
|
Gold Standard ArticlesOur Gold Standard articles are written by seasoned telecom and technology industry experts who share their experiences and provide straightforward advice on important telecom issues such as:
Listed below are summaries of past Gold Standard articles. Click on the "More >" links to read the complete articles. To receive future articles automatically, we ask that you complete our brief contact form so we can e-mail them to you as they are released. We will not sell or share your information; see our Privacy Policy for details. Call Accounting: The Cost of Doing NothingIt’s no secret! The economy is flat and companies are looking for ways to reduce the cost of doing business and gain a competitive advantage. All costs are fair game. That includes telecommunications which, despite being one of the largest variable expenses for most companies after employee salaries and benefits, is often overlooked as an immutable cost of doing business. More > Call Accounting Boosts Telecom Security — Protects Your Bottom LineWhile most companies recognize the need for comprehensive corporate IT and telecom security practices, more than a third rated themselves as less than adequate in their ability to determine whether their systems were currently under attack. Are you prepared to go beyond the issues of "what to do" in the event of an attack? Have you deployed the tools you need to shield your company from a variety of security vulnerabilities? More > Ready, Set, Transition! Transitioning to a VoIP EnvironmentAre you ready to retire your outdated PBX and transition to a Voice-over-IP (VoIP) environment? If you answered “yes,” you're not alone. More than 60 percent of best-in-class enterprises surveyed are planning a transition to an IP-enabled network over the next two years. And 74 percent of all companies either have IP PBX deployments underway or are evaluating or testing the technology. More > Call Accounting More than Just Expense ManagementThe telecom infrastructure is the lifeblood of any organization. From internal communications to business development and customer contact and support, telecommunications is at the heart of almost every critical process. Do you get full value from your telecom investment by using both expense and activity management tools in a call accounting solution? More > Call Accounting Makes Business Analytics SimpleWith the growth of mobile and wireless devices; the increasing transition to Voice-over-IP (VoIP) and other converged communications platforms; and the use of calling cards and conferencing services on top of a labyrinth of existing services, companies are spending more money to communicate, but enjoying less visibility into this confusing mix of services and what they cost. More > Call Accounting Boosts the Power of TEMCall accounting adds key features and functionality to traditional telecom expense management (TEM) strategies. Call accounting is an essential component for effective telecom expense management. More > Managing People and Technology in a Global EconomyMost large U.S. companies are already managing a global voice-and-data network. For many others, it's just a matter of time. Globalization of the workforce through offshore resourcing and more intense competition will drive organizations to real-time collaboration on a truly global scale. But how do you effectively manage people and technology in a global economy or across a global enterprise? More > Six Tips for More Effective ChargebacksOne of the most important—and difficult—tasks in IT today is to create an IT chargeback system that empowers an organization to control and reduce its consumption of IT resources. A simple, fair, and predictable chargeback process helps organizations and departments understand the relationship between their IT consumption and their IT expenses. More > Can Skyrocketing Wireless Costs Be Managed?The new breed of cell phones and personal productivity devices like BlackBerrys® carry the same potential for misuse as the Internet when it was rolled out to the masses in the early '90s. But wireless services cost you considerably more money than a simple Internet connection, especially if you're among the 90% of businesses that the Meta Group says don't adequately track wireless costs. More > Is Call Accounting Still Relevant?In an era of lower long-distance rates, is it still worth the effort to manage and support a call accounting application? It is if you believe the findings of organizations like the Gartner and Aberdeen research groups, who say the expense side of voice and data communications is typically the third-largest business expense after payroll and rent, and usually the one with the least control. More > Ready, Fire, Aim! Preparing for VoIPVoice over Internet Protocol (VoIP) is rapidly and fundamentally changing the way organizations communicate. As this migration unfolds, it typically falls to IT to make the business case for VoIP. Whether to migrate at all and, if so, how best to accomplish a successful and problem-free implementation. More > BlackBerry is a registered trademark of Research In Motion Limited. |
 |
