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SAI Paper Addresses Challenges of Measuring/Managing Unified Communications Component Systems

El Dorado Hills, CA—March 7, 2008

SAI, a leading provider of usage management software and call accounting solutions, announced today the availability of a new paper: Unified Communications: Measure and Manage that One Singular Sensation.

The paper examines key issues surrounding the deployment and use of unified communication component technologies and identifies best practices that can help maximize the quality, security and manageability of UC systems within the enterprise.

The paper includes the following conclusions by UC experts for companies considering or actively deploying UC:

  • Seventy-nine percent of IT executives interviewed were planning to deploy UC during the next two years, and more than 17 percent are already deploying at least some form of UC services in their organizations;
  • UC improves productivity, speeds responsiveness and lowers costs, while creating a better, more attractive work environment that's easier to manage, extend and enrich;
  • UC applications help organizations communicate more efficiently so workers can streamline business processes, reach the right resources the first time and increase profitability.

While adopting a UC strategy sets the stage for companies to improve their business processes, SAI's usage management software and services offer the ability to measure and better manage the system after implementation.

"SAI is a company that provides reports, analytics and business intelligence to measure and manage the UC applications," says David L. Schmidt, president of SAI. "Usage management functionality will enable companies to get the most out of UC systems to enhance communications, prevent project delays, and keep organizations agile and responsive to their clients and customers."

SAI's Sierra Gold™ VTS, a Web-centric system that provides a high degree of access to call records and usage management reports, will enable telecom managers to track and uncover all UC usage costs by profit and expense centers, and allocate and centralize costs for cell phones, pagers and calling cards to the appropriate divisions and departments in order to maximize the benefits of UC systems.

The paper also cites a study by Cisco Systems that outlines impressive productivity gains from UC deployment. The study cited a number of examples of enterprises that have saved millions of dollars after implementing a UC strategy.

To request a free copy of SAI's Unified Communications paper, call (800) 725-0025 ext. 4585 or send an email to info@sierragold.com.

About SAI

Sierra GoldFor 25 years, SAI's Sierra Gold™ Virtual Telemanagement System has been a premier call accounting solution for Fortune 1000 companies across a broad base of industries. Servicing customers worldwide and supporting all major manufacturers of wired and IP voice products, SAI offers both On-Premise and On-Demand (Software as a Service) customer-driven solutions along with a number of optional services to help companies reduce telecom expenses, optimize telecom networks, improve employee productivity, and improve the management of equipment, services, and vendors. Just as its principal solution name implies, SAI's Sierra Gold sets the gold standard in customer service and support.

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