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Privacy PolicySAI Privacy Statement SAI recognizes the importance of your privacy. We strongly believe in protecting the personal information you share with us. SAI has adopted this policy to assure you of our commitment and dedication to protecting your information. We invite you to visit our website to search or browse without revealing who you are or registering with us. SAI Corp has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacyofficer@sierragold.com. If you are not satisfied with our response, you can contact TRUSTe here. The TRUSTe program covers only information that is collected through this Web site and does not cover information that may be collected through software downloaded from the site. SAI Corp complies with the U.S.–E.U. Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union and Switzerland, respectively. Information regarding both the E.U. and Swiss Safe Harbor Frameworks can be found at http://export.gov/safeharbor. If you have questions or concerns regarding this policy, you should first contact privacyofficer@sierragold.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://watchdog.truste.com/pvr.php?page=complaint, by mail at WatchDog Complaints, TRUSTe, 55 Second Street, Suite 2, San Francisco, CA, USA 94104, by phone at 415‑520‑3400, or by fax at 415‑520‑3420. If you are mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://www.truste.com/why_TRUSTe_privacy_services/online-privacy-watchdog.html or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. This policy applies to all personal information that we collect when you voluntarily submit this to us. Additionally, this applies to any Personally Identifiable Information (PII) that is received by SAI in any format including electronic, paper or verbal. If you choose to provide SAI with personal data as part of a request for information about our products and services, it will be used only to respond to inquiries, better understand your needs and provide the highest quality of service. SAI's service is to collect and process call detail records from customer PBX and IP-PBX equipment for the purpose of providing telecom usage and other reports used for management of corporate telecom facilities. During this process, some or all the following information may be provided to SAI by the customer based upon contracted service levels and local privacy laws:
This information is then made available to authorized representatives of our clients via a password protected web interface or delivered directly to select authorized client recipients based upon client instruction. SAI does not own or control any of the information it processes on behalf of our client(s). All such information is owned and controlled by our clients. In this capacity, SAI receives information transferred from the E.U. to the U.S., as a processor on behalf of our customers and our customers remain the data controller. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. SAI does not sell (or share with third parties) any information obtained from its Web site. Personal information is used only to provide more responsive service and to improve the content of our client reports. We may also disclose your personal information as required by law. Legal reasons may include disclosure to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. If SAI Corp is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; or to any other third party with your prior consent to do so. Service-Related AnnouncementsSAI will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to update your selection directly on our site. Customer ServiceBased upon the personally identifiable information you provide SAI, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. Refer-A-ColleagueIf you choose to use SAI's referral service to tell a friend [email a friend, refer a friend, send to a friend, email a page, invite a friend about our site], we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at support@sierragold.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days. Upon request, SAI will grant individuals reasonable access to personal information that SAI holds about them. In addition, SAI will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. To review and update your personal information to ensure it is accurate, contact us at privacyofficer@sierragold.com. About CookiesA cookie is a small text file that is stored on a user's computer for record-keeping purposes. SAI does not use cookies on our public Web site. However, SAI uses both session ID cookies and persistent cookies on our private report Web sites. We use session cookies in our Virtual Telemangement System (VTS) to maintain the login “state”, so if that cookie is rejected the system will not work. A session ID cookie expires when you close your browser and we do not store any private information in conjunction with session cookies. We use a persistent cookie as a convenience to our customers to save various report views in our “NetQuery” system. We do not save any private information via these cookies and rejecting those cookies will still allow the NetQuery system to function properly. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's “help” file. For example, http://support.microsoft.com/kb/278835. Third-Party CookiesThe use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by our privacy statement. We do not have access or control over these cookies. SAI does collect non-personally identifiable traffic information about the pages served to visitors (as anonymous users) to calculate aggregate data and Web site statistics in order to better understand visitor interests and improve the overall website experience. SAI does not track what individual visitors read, but instead, how well each page or content area performs using Google Analytics. Clear Gifs (Web Beacons/Web Bugs)We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers’ personally identifiable information. Our site includes links to other Web sites whose privacy practices may differ from those of SAI Corp. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit. With your consent, we may post your testimonial along with your name on our Web site. If you want your testimonial removed, please contact us at privacyofficer@sierragold.com The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacyofficer@sierragold.com. Data RetentionWe will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacyofficer@sierragold.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Please feel free to send your comments or questions to info@sierragold.com. SAI Corp 
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