Customer Support & Training

SAI is dedicated resolving our customers' implementation and support issues. Our customer focus has earned us a well-deserved reputation for delivering usage management solutions that exceed expectations.

In our customer support structure, we truly become an extension of your staff, ensuring the smoothest transition possible, both immediately after implementation and as your needs change and expand.

Hotline Support

Once implementation is complete, our Hotline Support team becomes your ongoing point-of-contact for technical questions, providing assistance based on your unique environment, requirements, and business processes. We can also help with upgrade installation or questions. As the end of implementation approaches, we will educate you on how to submit a Service Request to our Service Request Coordinator.

Training

SAI provides initial training for two students at the SAI headquarters in El Dorado Hills, California. We schedule training based on your needs and availability. Additional students and training at your location are also possible.

Most of our customers prefer to send just a few managers to end-user manager training, and then have those managers train remaining staff. SAI supports and recommends this “train-the-trainer” approach to ongoing staff education.

In addition to training conducted at SAI's headquarters in El Dorado Hills, CA, we also provide customers with 24/7/365 access to our online eTraining Center. Available on demand, the eTraining Center offers detailed instruction on how to use and get the most from your Sierra Gold solution.

Watch a sample video (Flash, 4 MB).