Service & Support
As important as system features are, the experience and knowledge of our services and support staff are equally important.
SAI's Professional Services Division is responsible for both implementation and ongoing support. Our Professional Services personnel become an extension of your staff, fully aware of the special needs and characteristics of all your locations. Our team is always ready to answer any questions you may have and assist with any problems you may encounter.
| Customer Support & Training |
Our support team becomes an extension of your staff, providing assistance based on your unique environment, requirements, and business processes. Online customer training videos are also available in our eTraining Center.
 Watch a sample video (Flash, 4 MB).
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| SureStart™ Implementation Services |
The product of years of experience in successful installations for a wide range of enterprises, our SureStart Implementation services involve fully implementing and testing the system at our facilities before moving the system to your location. This ensures a smooth, trouble-free implementation. |
| GoldMiner™ Managed Service |
A highly flexible alternative to traditional turnkey usage management
solutions in which SAI becomes your usage management
administrator, assuming complete responsibility for report processing
and distribution and system management and maintenance. |
| Customized Software Solutions & Service |
Software and/or services customized to address your unique business and technology needs. |
