Security

SierraGold by SAI™ provides the tools you need to detect insecurities in your telecom infrastructure, helping you minimize liability from data breaches, data loss, fraud and other security threats.

SAI’s patented NetSafe™ device, along with state-of-the-art software, operating systems, firewalls and databases, collects your call records. All customer data are located on a separate network and completely isolated. SSL protocol prevents unauthorized access from outside sources to report information. Strict access policies to our applications curb spoofing and other security issues. Added security-code features of Sierragold ensure only authorized personnel see reports to which they have access permission.

At SAI, our servers are securely locked inside monitored server rooms with extremely-limited access to essential personnel only. Hosting your data at SAI’s secure site eliminates the possibility your data will be held hostage by a large corporation, and reduces the likelihood it will be targeted by hackers seeking mayhem.

WatchDog
Integral to Sierragold’s security is WatchDog. As the name suggests, WatchDog constantly monitors your traffic while looking for special call cases you have defined, such as 911 calls, restricted-country calls or even short and long calls. As CDR arrives at SAI, we scan it in real time for exceeding the established thresholds and boundaries identified as “normal” for your call patterns, duration, traffic volume and bandwidth. When an event is detected, WatchDog generates an immediate email notification with an Excel report and the full CDR of the captured call. You designate one or more recipients to receive these notifications, as they occur, so you never miss a WatchDog alert!

Compliance

Data protection laws and regulations, such as HIPAA, GDPR and Sarbanes-Oxley, require business compliance. To ensure we provide our customers the best compliance tools, SAI stays at the forefront of the newest policies from the United States, Europe and wherever our customers do business. To help you comply with these regulations and protect your network and telecom systems from cybercrimes, Sierragold provides the ability to collect, store, monitor and analyze your CDR.

Sierragold tracks calls cradle-to-grave, through transfers and merges, even where error conditions alter normal navigation to an intended destination. It provides a complete picture of the path a call takes from the initial connection to final resolution of the call – in exact detail. Sierragold provides data to answer all call-activity requests. Resulting information can be filtered and formatted to import into most financial systems, such as ERP or BI applications.

For more than 30 years, SAI has served many global corporations in an important compliance role, helping them respond to and comply with legal inquiries, e-discovery and corporate policies. We have been involved in many forensic investigations into suspicious calls, as well as aided information gathering and research for legal and human resource compliance. Whatever the issue, SAI is here to help you meet compliance.