FAST AND EASY TELEMANAGEMENT IMPLEMENTATION
No matter how large or how small your company, no matter where in the world you reside or in how many countries you do business, SierraGold SaaS On-Demand and SierraGold Managed Systems solutions make new-customer implementation easy and seamless. When you need to add sites, locally or globally, we handle the infrastructure changes so you don’t have to. All you do is log on to your account and go.
CUSTOMIZED SOFTWARE SOLUTIONS TO MEET YOUR SPECIFIC NEEDS AND GOALS
Every company is individual and distinctive. For organizations that require more than a standard solution, SAI will customize our software and services to address unique business and technology needs.
From customized servers to personalized software configurations and reports, our flexible staff works with you to meet any challenge. We will create a tailor-made solution and hone it until you are satisfied.
SURESTART™ IMPLEMENTATION FOR ON-PREMISE TELEMANAGEMENT SOLUTIONS
For SierraGold CTS On-Premise solution, our SureStart™ Implementation service draws on years of successful system installations made across a wide range of enterprises.
To ensure a smooth, trouble-free implementation, we fully build and test your system at our facilities before moving and installing it in your location. Once installed, we retest the system and provide any training necessary to ensure a smooth transition.
Each step of the way, we will be there with you until your implementation is up and running to your satisfaction.
CONTINUING CARE: WE ARE ALWAYS AVAILABLE TO HELP YOU ACHIEVE YOUR GOALS
SAI’s highly experienced and knowledgeable Professional Services staff is responsible for both implementation and ongoing support. They become an extension of your staff, fully aware of the special needs and characteristics of all your locations. We provide assistance based on your unique environment, requirements and business processes.
Our team is always ready to answer any questions you may have and assist with any issues you may encounter. SAI is customer-driven and focused on providing continuing care to all our clients. We set the Gold Standard in customer service and support!
EVOLVING WITH YOU: NEW PRODUCT AND SERVICE INNOVATION AND INTEGRATION
SAI continually updates its services, features and product offerings. As we grow and develop SierraGold by SAI™, we will contact you to let you know how our new application offerings work with your current system and help you decide when an offering is right for your organization. When you are ready to change or upgrade, we will help you verify and optimize your new implementation.
Regardless of the implementation solution you choose, SAI is there to help you optimize your system as you build your call accounting queries and reports. We will work with you to ensure you get the most out of your call accounting data.