A large, American communications company was looking to migrate phone lines to a new telecom service. They were seeking ways to optimize their infrastructure and save on expansion dollars.

As a major player in many communications industries, this publicly-traded company offers a broad range of services and products to the general public. Efficient communication and connectivity are top priorities.

The Problem: Unused & Underutilized Phone Lines

The company identified several phone lines on an Avaya switch that they wanted to migrate to the new telecom service.

They suspected many of these lines were not being used or were being underutilized. The organization needed to eliminate these lines in order to save on infrastructure costs and monthly per-line fees.

The Challenge: Finding the Unused Extensions

To begin, the company needed to first determine if there had been any call activity on the identified extensions in the last six months.

However, their telecom department did not have an effective way of accurately determining trunk utilization and identifying which extensions were affected.

The Soulution: SierraGold by SAI™ Inactive Station Report

Using SierraGold by SAI™ Inactive Station Report, we were able to provide them a concise picture of the number of calls made per month on each of the extensions under review.

By leveraging the data in the report, the communications company was able to make an informed decision about which phone lines should be moved and which could be eliminated.

The Result: Improved Bottom Line

Ultimately, the company freed up nearly 90% of the lines in question, avoiding the cost of moving these lines to the new service and ditching the monthly per-line fee.

In addition, they were able to repurpose these unused lines and eliminate the need for purchasing new ones. As a result, the company realized a real dollar savings on infrastructure costs as well improved quality and efficiency.

What We Heard: “This is Super Helpful!”

The SierraGold by SAI™ Inactive Station Report proved to be beneficial to their business, with their telecom representative stating, “This is super helpful!”

The report provided them with valuable insights and the necessary guidance to optimize their telecom infrastructure.

Contact us today to learn how we can help your company reduce costs and optimize your telecom infrastructure.