A large, nonprofit healthcare organization was facing a sizable infrastructure expansion and was looking for ways to save infrastructure expansion dollars.

Based in the United States with locations around the world, the organization employs more than 60,000 physicians, scientists and administrative staff. It utilizes ten Avaya Communication Manager (CM) platforms across four states: Minnesota, Florida, Wisconsin and Arizona.

The Challenge: Find Extensions

The healthcare organization was running out of extensions in their call center. They knew purchasing new extensions along with the supporting telecommunications equipment and software licenses would be expensive.

As an SAI client for more than twenty years, the organization quickly turned to SAI’s Professional Services staff to help them find a solution that would save them time and money.

The Solution: SierraGold InQuery

Using SierraGold InQuery, SAI created a Station Activity report encompassing all extensions in the organization’s five main CMs.

Using this detailed report, the healthcare organization was able to closely analyze their equipment usage to identify and repurpose unused extensions.

The Results: Improved Bottom Line

Repurposing unused extensions saved the healthcare organization the considerable cost of purchasing new extensions, as well as the time and cost of buying and installing new telecommunications equipment and the associated software licenses.

The organization was able to redirect the dollars and hours saved to more impactful projects, as well as improving the organization’s bottom line.